With a refreshed interface, advanced reporting capabilities, and seamless visitor management, Entrytrakr empowers providers to stay ahead of regulatory changes, improve operational efficiency, and ensure the safety of everyone on site.

Discover Some of the Powerful Features Driving Entrytrakr's Evolution

Core Features You Can Count On

Helping providers meet their ACQSC obligations with visitor oversight, emergency preparedness, and real-time visitor logs.

Here are just some of the key features already available to aged care providers using Entrytrakr today.

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Whether you’re just curious, want to learn more about Entrytrakr, or looking
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Entrytrakr Pty Ltd - Privacy Policy

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Effective Date: 16 January 2025
Version: 3.0

1. Introduction
Entrytrakr is an Australian-based software-as-a-service (SaaS) platform focused on helping aged care providers manage visitor access, resident leave, and related compliance requirements.We take privacy seriously and are committed to protecting the personal information we collect and ensuring transparency in how it’s handled - complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This Privacy Policy explains what data we collect, how we use it, and your rights - with specific regard to our role in supporting aged care providers and their obligations under the Aged Care Act 1997 and Aged Care Quality and Safety Commission (ACQSC).2. Scope
This Privacy Policy applies to:• The Entrytrakr website (www.entrytrakr.com)
• The Entrytrakr visitor compliance platform
• Any associated communications, forms, or integrationsBy using Entrytrakr or accessing our services, you agree to the terms of this policy.3. What We Collect
We collect the following types of personal and non-personal data:Visitor and Staff Information:
This may include:• Full name, contact details, visit time and duration
• Visitor type (e.g. family, staff, contractor, volunteer)
• Optional sign-in preferences (QR, trakrID, manual)
• Health or safety screening responses (e.g. mobility assistance)
• Emergency indicators or accessibility flags (if applicable)Administrative Users (Aged Care Staff):
This may include:• Name, email address, account credentials
• Access logs and system preferencesTechnical and Usage Data:
This may include:• Device type, browser version, pages visited
• Sign-in method and time stamps
• Error logs and session analytics4. Why We Collect It
We collect and process information to:• Enable secure, efficient visitor and staff sign-in/out
• Support emergency preparedness and evacuation procedures
• Assist providers with compliance reporting and recordkeeping
• Offer platform support and improve user experience
• Meet aged care sector obligations under the Aged Care Act 1997 and regulatory expectations of the ACQSCWe do not use your data for direct marketing or advertising purposes.5. Data Roles and Provider Responsibility
Entrytrakr acts as a data processor on behalf of aged care providers. Each provider is the data controller for their facility’s data, responsible for configuring privacy settings and meeting legal retention and access obligations.6. Security and Hosting
All data is securely stored in high-availability cloud infrastructure located in Sydney, Australia. Designed to support aged care compliance expectations, our hosting environment offers:• Enterprise-grade redundancy
• End-to-end encryption (at rest and in transit)
• Continuous security monitoring
• Role-based access controls
• Ongoing system integrity reviewsOur infrastructure aligns with global best practices in privacy, data sovereignty, and business continuity - tailored to the Australian aged care environment.In the event of a data breach, we comply with the OAIC Notifiable Data Breaches Scheme.7. Data Retention
We retain personal information:• Only as long as necessary for the purposes listed above
• For up to 30 days after account closure, unless otherwise required by law or care provider request
• Non-personal, anonymised usage data may be retained for analytics and system improvementAged care providers may request shorter or longer retention periods to support their specific policies.8. Resident Leave and Emergency Information
For providers using Entrytrakr’s Resident Leave Tracking and Emergency Assistance features:• Departure details, estimated return times, and mobility support indicators are stored securely
• These are accessible only to authorised personnel and used strictly for safety and regulatory purposes
• Emergency information is not used for marketing, profiling, or third-party sharing9. Cookies and Analytics
We use essential cookies to provide platform functionality and improve service performance. Optional cookies for analytics are anonymised and only activated with user consent (where applicable).10. Your Rights
Under the Australian Privacy Act, you have the right to:• Access your personal information
• Request corrections or deletion
• Withdraw consent for non-essential communications
• Complain to the Office of the Australian Information Commissioner (OAIC) if your rights are violatedYou may request access, correction, or deletion of your personal data at any time. For privacy concerns or data requests, contact: [email protected]11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be available on our website with a revised date.12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact our Privacy Officer:Entrytrakr Privacy Officer
[email protected]

This document is current as of the latest update. Entrytrakr Pty Ltd reserves the right to update policies at any time in line with regulatory changes or internal improvements.

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Entrytrakr Pty Ltd - Website Terms of Use

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Effective Date: 21 February 2025
Version: 2.0

1. Introduction
Welcome to Entrytrakr’s website (www.entrytrakr.com). By browsing and using this website, you agree to comply with and be bound by these Terms of Use (“Terms”). If you disagree with any part of these Terms, please do not use our website.2. Website Access and Use
You may access and use this website for your personal or business use, provided that you:• Do not reproduce, copy, or redistribute any content without permission.
• Use the website lawfully and in accordance with these Terms.
• Do not attempt to disrupt the website’s security or functionality.3. Intellectual Property
All materials on this website, including text, graphics, logos, icons, and images, are owned by Entrytrakr or licensed to us. You may not use these materials without prior written permission except for personal, non-commercial use.4. External Links
Our website may contain links to external websites for your convenience. We do not control or endorse these external sites and are not responsible for their content or practices. Use of third-party links is at your own risk.5. Privacy and Data Collection
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information when you use our website.6. Disclaimers• We strive to ensure that all information on this website is accurate and up to date, but we make no guarantees regarding its completeness or accuracy.
• Your use of any information or materials on this website is entirely at your own risk.7. Limitation of Liability
Entrytrakr will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website, including data loss or service interruptions.8. Changes to Terms
We may update these Terms from time to time. Please check this page periodically for changes. Continued use of the website means you accept any changes.9. Governing Law
These Terms are governed by the laws of Victoria, Australia. Disputes arising in connection with these Terms will be handled by the courts of Victoria.10. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]

This document is current as of the latest update. Entrytrakr Pty Ltd reserves the right to update policies at any time in line with regulatory changes or internal improvements.

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Entrytrakr Pty Ltd - Software as a Service (SaaS) Terms of Use

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Effective Date: 2 February 2025
Version: 2.0

1. Introduction
These Terms of Use (“Terms”) govern your use of the Entrytrakr platform provided by Entrytrakr Pty Ltd (“Entrytrakr”, “we”, “our”, or “us”). By using our platform, you agree to comply with these Terms.2. Scope of Service
Entrytrakr provides a web-based Visitor Compliance Platform tailored to aged care providers. Our services include digital sign-in/out systems, compliance reporting, and optional add-ons such as resident leave tracking and badge printing integration.3. Account Registration and Security
You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. Notify us immediately if you suspect unauthorised access.4. Use of the Platform
You agree to use the platform in compliance with all applicable laws, including obligations under the Aged Care Quality and Safety Commission (ACQSC) and the Privacy Act 1988 (Cth). You must not use the platform for any unlawful or unauthorised purposes.5. Data Protection and Privacy
We maintain a strong commitment to data security and compliance. Our systems are hosted on secure infrastructure with redundancy, encryption, and access control. All data is stored in Australia and handled in accordance with the Privacy Policy.6. Hardware Use and Responsibilities
Entrytrakr is a software service and does not include hardware unless separately arranged. If you choose to purchase hardware (e.g. tablet devices, kiosks) through Entrytrakr, ownership transfers to you upon full payment.• Entrytrakr is not responsible for the maintenance, performance, or warranty of supplied hardware after delivery.
• Clients must ensure that any self-supplied hardware is maintained in good working order and is compatible with Entrytrakr.
• Entrytrakr accepts no responsibility for data loss, interruption, or damage caused by client-supplied hardware.
• Hardware integration support is available on request for a separate fee.7. Payments and Fees
All pricing is clearly set out at the time of subscription or onboarding. Entrytrakr may adjust pricing with 30 days’ notice. Payments are due in accordance with the plan selected.7.1 CPI Adjustment
Entrytrakr Pty Ltd reserves the right to apply an annual Consumer Price Index (CPI) increase to subscription fees or charges. Any such adjustment will reflect movements in the All Groups CPI published by the Australian Bureau of Statistics and will be automatically applied to client invoices once in any given financial year.8. Term and Renewal
Entrytrakr subscriptions may be offered on a month-to-month basis or under an agreed fixed initial term (e.g. 12 or 24 months), depending on the client’s agreement.• Unless otherwise specified, subscriptions will automatically renew for successive one-year periods unless either party provides written notice of termination at least 30 days prior to the end of the current term.
• For month-to-month clients, written notice of cancellation may be provided at any time, with a minimum 30-day notice period.9. Termination
Entrytrakr reserves the right to suspend or terminate access to the platform in the event of non-payment, misuse, or a material breach of these Terms.Upon termination, client access will be revoked, and platform data will be retained or deleted in line with our Privacy and Data Retention Policies.10. Limitation of Liability
To the extent permitted by law, Entrytrakr is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.11. Changes to Terms
We may update these Terms from time to time to reflect operational changes or compliance requirements. Any updates will be made available on our website.12. Contact Us
For questions or support, please contact us via the website, platform or by email at:
Email: [email protected]

This document is current as of the latest update. Entrytrakr Pty Ltd reserves the right to update policies at any time in line with regulatory changes or internal improvements.

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